There is an indicator on the top-right of the AED-3100. A green circle indicates that the AED-3100 is ready to be used. A red circle with an "X" indicates that there is an issue(s) such as:

• The defibrillation pads has expired and requires replacement

• There is no defibrillation pads connected or the pads are not properly connected

• The battery has expired or has been used up and requires replacement

• There is no battery connected or the battery is not properly connected

• The internal circuitry of the AED is faulty. Contact us for support

The periodic beeping sound every 10 seconds is to inform you that there is an issue with it that requires your attention. Follow these steps to identify the issue:

1. Open the AED lid to turn it on

2. If Pads Status Indicator light (red) is on:

   • Check that pads is connected properly to the AED

   • Check if the pads have expired

3. If Battery Status indicator shows 0% level (red), replace with new battery pack

4. If "Tool" indicator light (red) is on, there is an issue with the internal circuitry of the AED. Contact us for support

Defibrillation pads will typically have shelf-life of minimum 2 years from date of purchase. If you have signed up for our 4-year AED Service Package, you do not have to worry about keeping track of the expiry dates as we will automatically change the pads when it expires.

The next-generation AED-3100 has the technological advantage of adjusting the energy levels via toggling between adult/child mode via a switch. This increases the ease-of-operation and reduces cost of pads maintenance. 

All our AED cabinets have a sticker with information on Maxima. You can scan the QR code on the sticker which brings you to our website with our contact details.

Once you have contacted us regarding the incident, if you are under our 4-year AED Servicing Plan, we will prioritise our response to go down on site to: 

1. Service the AED-3100 back to operational readiness

2. Extract the incident report data and send it to relevant personnel for reference

If you are not under our Servicing Plan, we will respond and proceed to carry out the steps as mentioned above (charges apply).